Shipping policy

🧿 A Welcome from Misty

Hello, lovely.

I'm so pleased you've popped into the Post Room.

Once you've chosen something from the Pantry, this is where I quietly take over.

I carefully check every order, make sure everything is just as it should be, and wave each parcel off on its journey to its new home.

I always imagine the excitement of opening a parcel that's been chosen especially for you.

That's why I believe every order deserves a little care before it leaves us.

Below you'll find all the important information about how we process and deliver your order.

Some of it needs to be written in a more formal way, but if you can't find the answer you're looking for, please don't hesitate to get in touch.

I'd be delighted to help.

With care,

🧿 Misty

Keeper of the Post Room & Whispering Library

📮 Order Processing

Every order is lovingly prepared within 1–3 working days once your payment has been received and confirmed.

Our little Post Room takes a rest on weekends and public holidays, so parcels begin their journeys during the working week.

Occasionally, when the Pantry has been especially busy, it may take us a little longer to prepare your order.

If that ever happens, we'll always let you know using the email address you provided when you placed your order.

🚚 Shipping & Delivery

Shipping costs are calculated at checkout based on where your parcel is travelling and the delivery option you choose.

Estimated delivery times

🏡 UK Orders: 3–7 working days

🌍 International Orders: 7–21 working days

These are estimated delivery times, so occasionally parcels may take a little longer due to circumstances outside our control, such as courier delays, customs checks, weather or particularly busy times of year.

We'll always keep our fingers crossed for a speedy journey.

📦 Tracking Your Parcel

As soon as your parcel leaves the Post Room, we'll send you a little email to let you know it's safely on its way.

Where available, you'll also receive tracking information so you can follow its journey all the way to your door.

🌍 International Deliveries

We currently send parcels to selected countries around the world.

If your parcel is travelling internationally, your local customs office may apply duties, taxes or import fees.

These charges are set by your country's authorities and, unfortunately, aren't something we're able to control.

🏡 Before Your Parcel Sets Off...

Please take a moment to check that your delivery address is correct before placing your order.

It helps us make sure your parcel arrives exactly where it's meant to.

If an incorrect or incomplete address is provided, we may not be able to recover parcels that are delayed, returned or lost as a result.

💛 If Something Isn't Quite Right

If your parcel arrives damaged, or seems to have gone missing along the way, please let us know within 7 days of its expected delivery date.

We'll work with our delivery partner to investigate what happened and do everything we reasonably can to help.

No one likes parcels going on unexpected adventures.

Especially Misty.

📬 Once Your Parcel Has Arrived

If your tracking shows that your parcel has been successfully delivered but you can't find it, we recommend checking with neighbours or looking in any safe places where your courier may have left it.

If you're still unable to locate it, please get in touch.

While we can't accept responsibility for parcels confirmed as delivered by the courier, we'll always do our very best to help you work out what happened.

🧿 A Few Questions I Get Asked Quite Often

📦 When will my order be posted?

Usually within 1–3 working days.

If we're a little busier than usual, we'll always keep you updated.

📦 Can I change my delivery address?

If your order hasn't been dispatched yet, we'll do our very best to help.

Please get in touch as soon as possible.

📦 Will I receive tracking?

Yes—where tracking is available, we'll send it to you as soon as your parcel begins its journey.

📦 My parcel seems delayed. What should I do?

Please don't worry straight away.

Delivery estimates are just that—estimates.