Refund policy
🧿 A Welcome from Misty
Hello, lovely.
Misty here.
If you've found your way to this page, I'm guessing something hasn't quite gone to plan.
Perhaps your parcel arrived damaged.
Maybe you've changed your mind.
Or perhaps you simply have a question about returning something.
Whatever the reason...
Please don't worry.
Every order that leaves the Pantry means a great deal to us, and if something isn't quite right, we'll always do our very best to help put it right.
I've spent years making sure every little detail is looked after, every label is in the right place and every parcel finds its way home safely.
Sometimes, though, little mishaps happen.
That's life.
The information below explains how returns and refunds work.
It might look a little more formal than the rest of our home because some parts need to meet legal requirements, but if anything doesn't make sense, please get in touch.
I'd much rather explain it over a conversation than leave you wondering.
With care,
🧿 Misty
Keeper of the Post Room & Whispering Library
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at misty@teenagedirtbag.com. Please note that returns will need to be sent to the following address: The Hollies, 83 Little High Street. Worthing, West Sussex, BN11 1DH
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. This simply helps us know your parcel is on its way and means we can look after it properly when it arrives.
You can always contact us for any return question at misty@teenagedirtbag.com
📦 If Something Isn't Quite Right
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
🌿 A Few Things We Can't Accept Back
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
📮 Need Something Different?
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
💛 Receiving Your Refund
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at misty@teenagedirtbag.com.
📮 A Few Questions I Get Asked Quite Often
📦 My parcel arrived damaged. What should I do?
Please let us know as soon as you can.
If possible, include a few photographs so we can understand what happened and help put things right quickly.
📦 I've changed my mind. Is that okay?
Of course.
As long as your return meets the conditions explained above, we'll guide you through the process.
📦 When will I receive my refund?
Once we've safely received and checked your return, we'll let you know if your refund has been approved.
If it has, your refund will be sent back to your original payment method.
Banks can sometimes take a little while to process everything, so thank you for bearing with them too.
📦 I think something has gone wrong with my order.
Please don't sit worrying.
Just send us a message.
We'll always do our best to help.
🧿 Still Need Me?
If you can't find the answer you're looking for, just get in touch.
No question is too small.
I'll be very happy to help.
📧 misty@teenagedirtbag.com